Our Hassle-Free Guarantee
ARTISANAL ASSURANCE
We stand behind the quality of our products and strive to ensure your complete satisfaction. We know that sometimes issues may arise, and we want to make your experience as hassle-free as possible. That's why we offer our Artisanal Assurance Hassle-Free Guarantee.
No Hassles
No need to return products back to us. We stand behind our quality and will issue a replacement.
7 Day Assurance
Contact us within 7 days of receiving your order if you're not completely satisfied.
Our Promise
If you encounter any problems with your order, simply contact our customer support team within 7 days of receiving the product. We kindly ask that you provide your order details and a clear description of the issue. Our dedicated team will assist you in finding the best solution.
In most cases, we will arrange for a replacement to be sent to you promptly, without the need to ship the original product back. In cases where a return is necessary, just pay for shipping, and we'll take care of the rest! We believe in minimizing inconvenience for our valued customers, so you can enjoy a seamless and stress-free resolution process. Please note that certain situations may require additional steps or exceptions to this policy. Our customer support team will guide you accordingly, ensuring a smooth and satisfactory resolution.
At Chef's Mandala, your satisfaction is our top priority, and we are committed to ensuring that you are delighted with your purchase. We appreciate your trust in us and value your continued support.
For any questions or assistance with our Hassle-Free Guarantee, please reach out to our customer support team.
FAQ
How do I contact customer service?
Feel free to email us at info@chefsmandala.com.
Where are you located?
- Our warehouse and corporate office is located in Rockaway, NJ.
What type of shipping do you offer?
- We ship through whichever carrier gives us the best pricing and have accounts with UPS and FedEx. We offer economy and expedited shipping.
How do you ensure perishable items survive transit?
- Perishable items are shipped with cold packs and only through expedited shipping to ensure that there is no spoilage during transit. Please note that perishable and non-perishable items will be shipped separately if combined within one order. Orders placed after 9AM EST on Wednesday with express shipping will ship on Monday of the following week, so they don't sit in a carrier’s warehouse over the weekend!
Why have I only received part of my order?
- Please note that perishable and non-perishable items are shipped from two separate warehouses, with perishable items shipping expedited to ensure no spoilage during transit. Our perishable items are shipped in cold packs.
Can I find you in stores?
- You can! Visit this link to our store locator: www.chefsmandala.com/find-a-store
How do I place a wholesale order?
- We offer wholesale pricing to qualified retail accounts. For more information, contact stef@chefsmandala.com.
Do you offer an affiliate program?
- We do offer an affiliate program for select brand ambassadors. Contact tpatterson@chefsmandala.com for additional details.